This is just an example of what my husband is working on. You may use it or edit it to write up your own email. Below are the email addresses and names of people we thought might be high enough up that they will get to the bottom of this. My husband is sending his out tomorrow and CC our state Rep and our congresswoman. We are also filing a congressional next week. We are all for being patient, however, if any of us owed them even a penny, they would take it and take it fast before we ever knew what hit us! As my husband stated in his email, some of you have been waiting over 6 months with no answers no nothing. All of you were given the shaft 10 to 11 years ago or longer....This is not fair or right. (sorry I just get so angry)
Sir/Ma'am,
I am a recent retiree due to a DoD PDBR and cannot seem to find out why it is taking so long to get my retired pay account established. My retirement date is 17 February 2007 and my paperwork was submitted in (????DTG). During my initial call to DFAS to check the receipt of my packet, I was informed that it could take 30-90 days for the account to be established but that I could call anytime to check on the status. I have spoken to DFAS several times between 12 September and the date of this email but am unable to get a straight answer as to when it will be complete.
During a call on 26th of September, I was told that my file was in new accounts but 11 September was the last time it showed any updates/action. The agent was unsure about where my account was in the process so she initiated an inquiry and told me to call back in 7 days. On 4 October I called and there was still no information as to a status. The agent told me that is was really a simple process and didn't know why it was taking so long. The agent created a "log" and told me the processing department had 3 days to respond but doubted I would hear anything back. The agent left me with the impression that major problems exist within with "that department" and getting them to reply or do their job was "highly unlikely".
I am not the only one with this issue. There are innumerable other Vets who are getting the same push back and told that it may take up to 6 months; the sad fact is some have been waiting over 6 months already. Granted my case is different than theirs; I still have severance recoupment and my VA pay will have to be audited before any back pay is issued.
I would like to know why it' taking so long to create an account when I am already a DoD employee. I belong to a forum dedicated to the post PDBR and this is the number one issue of discussion. It appears that this may be an issue for us to take to our Congressional Reps.
Director DFAS IN
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Dir. Customer Ops
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Director Special Review
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Director Accounts Maintenance and Control
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Director Executive Support Office
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Director Financial Operations
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Chief of Staff HQDA ASA FM
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Chief of Staff FIN MGT CMD
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Chief of Operations
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