I filed a BCMR in January 2016 for credit for active duty for 159 days in 2013 when I was erroneously removed from MPA orders for a medical condition (PTSD) that was already annotated in my medical records. I was informed in early January 2018 that the AFBCMR granted me the relief i sought and a copy of the decision was forwarded to DFAS to determine any back pay for the 159 days of active duty.
I received a letter from DFAS is mid-March, 2018 listing a number of items to provide DFAS Debts and Claims in order to determine my back pay for the 159 days. I sent an email with all of the attached documents to the website listed on the DFAS letter on 27 March 2018, and then never heard a thing from DFAS. After several weeks, I began calling the main Customer Care number (866-912-6488), but they couldn't tell me anything about my case b/c the CSR's apparently don't have access to the Debts and Claims accounts (they can only view basic information). I did receive a letter from DFAS in late August asking me to submit my 2013 tax returns again (even though they were in the original documents I sent on Mar 27). The last time I called the Customer Care number, I was told that my case was "re-opened" on 7 Sept 2018. Not sure what "re-opened" means and why it took from March 27 to Sept 7 to be "re-opened"?
Does anyone here have any insight into the DFAS process for computing back pay granted through a BCMR decision? Specifically how long it took to determine their back pay. I can find no information anywhere (in this forum, at the DFAS website or on the Internet all all). I know they're going to subtract my civilian pay earned during that time from any back pay, and wonder if anyone knows how they compute that?
Thanks in advance!
I received a letter from DFAS is mid-March, 2018 listing a number of items to provide DFAS Debts and Claims in order to determine my back pay for the 159 days. I sent an email with all of the attached documents to the website listed on the DFAS letter on 27 March 2018, and then never heard a thing from DFAS. After several weeks, I began calling the main Customer Care number (866-912-6488), but they couldn't tell me anything about my case b/c the CSR's apparently don't have access to the Debts and Claims accounts (they can only view basic information). I did receive a letter from DFAS in late August asking me to submit my 2013 tax returns again (even though they were in the original documents I sent on Mar 27). The last time I called the Customer Care number, I was told that my case was "re-opened" on 7 Sept 2018. Not sure what "re-opened" means and why it took from March 27 to Sept 7 to be "re-opened"?
Does anyone here have any insight into the DFAS process for computing back pay granted through a BCMR decision? Specifically how long it took to determine their back pay. I can find no information anywhere (in this forum, at the DFAS website or on the Internet all all). I know they're going to subtract my civilian pay earned during that time from any back pay, and wonder if anyone knows how they compute that?
Thanks in advance!