Severance Pay Discrepancies

Erinponte

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Hello All,

I have found myself between DFAS and my local Finance Office. For weeks, finance told me that they were waiting on DFAS to release my funds, I contact DFAS, they tell me that they had been waiting on finance. Finally this past Friday, my finance office tells me that they have done their part but the woman rudely comments that I've "only been waiting two months and that most wait six" (which is besides the point). Now, DFAS tells me that they cannot confirm if the funds have been released and that I should have my check before 1 April, if I haven't received them by the, finance didn't do their job.

Has anyone dealt with something similar? What is the normal timeline from when funds are released until they are received?

It is odd to me that DFAS could not confirm if finance HAD done their part but could confirm when the had NOT done it.

Any advice would help, thanks!
 

RonG

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Hello @Erinponte .

Since the members of your local finance office represent DFAS, what you have shown is that DFAS does not know what certain DFAS elements are doing. Those individuals involved are all employees of DFAS, unless they are military personnel (few in number) assigned to external DFAS elements.

It seems that it would be easy to determine if a payment document has been prepared.

Recommend you call Wounded Warrior Pay: 1-888-332-7411 .

Please report on what they will do in your case. I have never used them, but the telephone number was provided on a DFAS page.

Ron
 
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Erinponte

PEB Forum Regular Member
Registered Member
Thank you for the advice, I really appreciate it.

I always hate bothering finance because I know they are swamped, especially here at this huge post, but the way that the woman (PFC) addressed the issue was as if I shouldn’t be complaining or asking because they’ll get to it whenever. Which to me, is the wrong answer in customer service.

The part about DFAS makes more sense now, I don’t understand how it works behind the scenes but unfortunately both parties that I reached out to did not want to really help me. If it get to the point where it’s clear nothing is being done, I will reach out to the leadership in the office on post.

Thanks again for the help
 

RonG

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Thank you for the advice, I really appreciate it.

I always hate bothering finance because I know they are swamped, especially here at this huge post, but the way that the woman (PFC) addressed the issue was as if I shouldn’t be complaining or asking because they’ll get to it whenever. Which to me, is the wrong answer in customer service.

The part about DFAS makes more sense now, I don’t understand how it works behind the scenes but unfortunately both parties that I reached out to did not want to really help me. If it get to the point where it’s clear nothing is being done, I will reach out to the leadership in the office on post.

Thanks again for the help
Hello @Erinponte

All of my 25 years in the Army were in the finance corps. I retired the year DFAS took over most of the processes.

The replies you received were inappropriate. I would not worry about bothering finance; they are there to serve you. Since those offices are populated primarily by civilians, I do not know who is in charge...but someone holds that title. You spoke to a PFC; while on active duty during my last four years, I was a SGM and it did not seem to bother those who wanted to see me about a problem. That was part of my job, if unsatisfactory service had been received. You could start with the NCOIC.

Good luck,
Ron
 

Erinponte

PEB Forum Regular Member
Registered Member
Hello @Erinponte

All of my 25 years in the Army were in the finance corps. I retired the year DFAS took over most of the processes.

The replies you received were inappropriate. I would not worry about bothering finance; they are there to serve you. Since those offices are populated primarily by civilians, I do not know who is in charge...but someone holds that title. You spoke to a PFC; while on active duty during my last four years, I was a SGM and it did not seem to bother those who wanted to see me about a problem. That was part of my job, if unsatisfactory service had been received. You could start with the NCOIC.

Good luck,
Ron
Update: DFAS told me 2-4 days Finance told me 3-5 days

Today is Day 5 and the last thing I was told by DFAS was what I said above - by April 1st I should have my severance and final check but if not they don't know what is wrong.

Finance will not answer the phone and it really feels like I am getting the run around on both ends. I can go back to the finance office tomorrow but odds are they will tell me the same thing.

AskDFAS even CLOSED my ticket and said they sent an email to another department because they can't help me but did not tell me what department or how to contact them.

So I am at the point that neither side will help me and both have given completely different timelines.

I feel defeated because they have proven there is nothing I can do. I am going to keep pushing them but it is clear that they do not care.
 

RonG

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Hello @Erinponte ,

You mentioned there was a PFC with whom you interacted. It is my understanding that Army finance personnel are part of a Sustainment Brigade. If you are in the Army, search for the phone number of the brigade Command Sergeant Major. Give him or her a telephone call.

If that does not work, you can contact the Director, DFAS and/or your representative to Congress for help.

Audrey Y. Davis was appointed the Director of the Defense Finance and Accounting Service (DFAS) on June 21, 2020. Ms. Davis leads the day-to-day accounting and finance activities of the Department of Defense (DoD).
Address:

Defense Finance and Accounting Service
Attn: Audrey Y. Davis, Director DFAS
8899 East 56th Street
Indianapolis, IN 46249

Ron
 
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Erinponte

PEB Forum Regular Member
Registered Member
Hello @Erinponte ,

You mentioned there was a PFC with whom you interacted. It is my understanding that Army finance personnel are part of a Sustainment Brigade. If you are in the Army, search for the phone number of the brigade Command Sergeant Major. Give him or her a telephone call.

If that does not work, you can contact the Director, DFAS and/or your representative to Congress for help.

Audrey Y. Davis was appointed the Director of the Defense Finance and Accounting Service (DFAS) on June 21, 2020. Ms. Davis leads the day-to-day accounting and finance activities of the Department of Defense (DoD).
Address:

Defense Finance and Accounting Service
Attn: Audrey Y. Davis, Director DFAS
8899 East 56th Street
Indianapolis, IN 46249

Ron
Thank you!

Luckily tonight I finally have an LES showing that I will be getting my severance (no date saying when). However, the amount on my DD214 and the amount in mypay is off by over $3000 before taxes, is this something I should bring up to DFAS?
For example, my 214 says $5000 but LES says $2000. With the 214 is that just an estimate or should it be the exact amount?

Thank you again
 

RonG

PEB Forum Regular Member
PEB Forum Veteran
Lifetime Supporter
Registered Member
Thank you!

Luckily tonight I finally have an LES showing that I will be getting my severance (no date saying when). However, the amount on my DD214 and the amount in mypay is off by over $3000 before taxes, is this something I should bring up to DFAS?
For example, my 214 says $5000 but LES says $2000. With the 214 is that just an estimate or should it be the exact amount?

Thank you again
Hi,

Thank you for the update.

Recommend you visit with the local finance people. They should be able to help you.

Re: The amount of DoD disability severance pay that is shown on the DD 214:
Because the amount of separation benefits shown on DD Form 214 are not always accurate, they must be verified through the means described in M21-1MR, Part III, Subpart v, 4.B.6.b (by the VA) if a recoupment is required.


Ron
 
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