Hi Steven,
I went through the same stressful nightmare with the CA-ARNG. My State did not acknowldge the Medical & Personnel records I provided them at least 10 x until I had my Congressman submit directly to the State on my behalf.
In my case, I scanned, faxed, hand carried all my records and sent them via US mail...yet my State continued to claim they did not have my records or I failed to submit them. My advise to all NG soldiers dealing with thier State run medical programs; Have your Congressman submit your records to your SSO & and MSB branch, then have your Congressman provide both you and your State with a follow up email noting who the records were provided to and when...most states ( not all) do not comply with NGB regulations in the processing of cases for wounded, ill or injured soldiers care. Their is no oversight or very little regarding NG medical programs. The regulations in place at both the Wounded Warrior websites and NGB web site...and the processes that should be in place for our wounded, ill and injured NG soldiers & thier families have failed and no one is held accountable....sorry if this sounds negative but that is what many NG soldiers face...