One of the reoccurring themes is being in the dark. Could the VA send a series of emails to people in their processes?
Examples
1. You have a meetings with the MSC next week. The MSC will help you file your claim.
2. Your claim has been entered in the VA system. A contractor should schedule you for a medical exam NLT X. Please reply if this date passes without your hearing from our contractor.
3. The contractor has meet with you, we should receive the medical exam by X, if we don’t you will be updated.
4. We have received received you medical exams. It will take us X days to assign ratings.
5. Ratings have been assigned and your case has been sent qualify control to ensure accuracy.
6. Your package has passed a quality check and sent to your service. A copy of your proposed ratings are attached. Your service will determine if none, some, or all of your contentions are unfitting. If you are found unfit please reply to this email and attach a copy of your DD214 or equivalent.